Policies


Purchasing from us:

  • We don’t have an Add to Cart button. That’s not because we don’t believe in selling stuff. It’s just that shipping can be challenging, particularly with some of our larger products. Plus we like to communicate personally with our customers. Please contact us if you’re interested in purchasing any of our products, and we can discuss shipping or pickup options.

  • We use Square for credit card processing. We accept all major credit cards, Apple Pay, and PayPal. Cash is good too.

  • Many products on the site are listed as Sold Out, as all of our products are one-of-a-kind. If you see a sold product that interests you, we may be able to make something similar.

  • If you have an idea for a product that’s not on our website, we may be able to make if for you.

  • We’re committed to using salvaged and reclaimed materials, so we may not always have the materials on hand to make what you may be looking for.

Returns:

  • We love our products. We want you to love them too. If you don’t, we want to make it right.

  • We work with 100+ year old horns. We also work with wood that has awesome knots and funky grain. Old horns can fall apart, knots can explode, and funky grain can lead to cracks.

  • We want you to be happy. If anything goes wrong with a product you purchased from us, please let us know, and we’ll figure it out.

Minor Disclaimers:

  • If you run over your horn with an SUV, we don’t think that’s our responsibility, but we applaud you for using your Siren in the driveway.

  • If you put your wooden bowl in the dishwasher... well, we’d be interested in knowing if it survived.

  • Our intent is to honor the horns and their history. We have tried to be accurate in our research in order to give you a glimmer into their exciting pasts. However, we are not experts in this field; we are still learning. If you find we are incorrect in our history, or have interesting historical anecdotes to add, please let us know.

Modifications:

  • All of our products are custom made, so anything can be modified to suit your needs. If you purchase a Sawdust Siren and then get a larger phone, let us know. Phone slots can often be modified to accommodate larger phones and cases.